Privacy Policy

Personal Data We Collect

To provide our services, we may collect the following personal data.

Providing personal data is optional. However, certain services such as loyalty programs, reservations, or customer communications may not be available without it.

This information helps us maintain platform security, analyze usage, and improve user experience.

Sensitive Personal Data

The Company does not collect sensitive personal data, including:

• Civil ID or passport numbers
• Financial account information
• Health data
• Religious or political information
• Criminal history

Purpose of Data Collection and Use

Personal data is used only for legitimate and specific purposes, including:

• Registering and managing loyalty program accounts
• Managing space, room, or table bookings
• Sending booking confirmations and reminders
• Communicating offers, rewards, and promotions
• Responding to guest experience and support requests
• Conducting internal analytics and service improvement
• Notifying users of policy or service updates

Data Retention

Personal data is retained only for as long as necessary to fulfill the stated purposes or to comply with legal and regulatory requirements in Oman.

Loyalty and booking information may be retained while your account remains active or as required for audit, operational, or dispute resolution purposes.

Sharing of Personal Data

Personal data may be shared with trusted service providers only when required, including:

• Loyalty and CRM system providers
• Booking and reservation system providers
• Communication platforms for email or SMS
• Analytics and IT service providers

All third parties are bound by confidentiality and data protection obligations.

Data Security

The Company applies reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, alteration, or loss.

While security measures are in place, no system can guarantee absolute security. Use of the Platforms is at your own risk.

Your Rights

Under Omani data protection laws, you have the right to:

Requests may be submitted through the contact details below.

Providing Personal Data

You may choose not to provide personal data. However, this may limit your ability to participate in loyalty programs, make reservations, or receive certain communications.